How can a Certified Application Counselor (CAC) assist applicants who speak limited English?

A Certified Application Counselor (CAC) plays a crucial role in assisting applicants who speak limited English by providing language assistance services or utilizing bilingual resources. This approach ensures that communication is clear and effective, enabling applicants to fully understand the information and options available to them regarding healthcare programs. Offering language assistance creates an inclusive environment where individuals can receive the support they need to navigate complex healthcare systems without facing language barriers.

Providing resources in the applicant's preferred language and facilitating effective communication can significantly enhance their understanding and confidence in applying for services. This tailored support is essential in helping individuals complete applications accurately and access benefits that they might otherwise struggle to obtain.

In contrast, relying solely on written instructions would likely lead to confusion if the applicant cannot fully comprehend the material. Encouragement to seek help from friends does not guarantee that the information relayed will be accurate or comprehensive. Furthermore, offering services only in English entirely undermines the CAC's role to serve diverse populations, ultimately limiting access for non-English speakers. By focusing on language assistance and bilingual resources, a CAC ensures equitable access to healthcare resources for all applicants.