Certified Application Counselor Practice Test

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Study for the Certified Application Counselor Test. Access flashcards and multiple-choice questions, complete with detailed explanations. Prepare to succeed!

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What support is available 24/7 for health insurance inquiries?

Health Hotline
FFM Call Center
State Health Agency
Local Hospital

The correct answer is: FFM Call Center

The FFM Call Center, or the Federally-facilitated Marketplace Call Center, provides support around the clock for health insurance inquiries. This service is designed to assist individuals with questions about health insurance options, enrollment, and information pertaining to accessing coverage through the health insurance marketplace established by the Affordable Care Act. This 24/7 availability means that consumers can receive assistance at any time, which is particularly crucial for those who might have urgent questions or require immediate support outside of standard business hours. The FFM Call Center’s trained representatives can help clarify policies, guide users through the application process, and answer questions about eligibility and benefits, making it an invaluable resource for those navigating health insurance options. In contrast, while health hotlines, state health agencies, and local hospitals provide important services, they may not offer the same level of accessibility or be exclusively focused on health insurance inquiries at all hours.